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The cost-of-living crisis: building more collective responses

Kate Simpson

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The UK cost-of-living crisis is a complex problem.

  • It has multiple root causes (inflation, the war in Ukraine, fuel prices, long-term economic trends and more).
  • It is dynamic so it is changing and shifting as we work on it.
  • No single institution can solve it alone (however powerful well intentioned or well-resourced they are). It is a problem that will only give in to collective action.
  • And finally, some of the reasons it is so hard to shift is that there are trade-offs. Putting up wages puts pressure on inflation (and raises costs). Higher taxes have both political and economic implications, likewise with greater subsidies for things like energy costs.

For these reasons, there are no simple answers to the cost-of living crisis; no silver bullet solutions to reach for.

So, what do we do next?

In moments like this, when faced with problems with a high degree of complexity and uncertainty about ‘who should do what’, we need to stop calling for other people to ‘do something’ and start building better collective responses.

Complex problems by their nature need collective actions. We need actions that vary by context – that are adapted for different social groups, regions and the different ways that the cost-of-living crisis is driven and experienced.

Wasafiri has been supporting a range of organisations and clients with their work to build more collective responses to the Cost-of-Living Crisis:

  1. The Forward Institute has convened leaders from across some of the UK’s leading public, private and not-for-profit organisations. And together they are sharing ideas, collaborating and getting practical with their response.
  2. Brighton & Hove City Council convened a summit (facilitated by Wasafiri) that brought key partners together to align and coordinate support, share information and identify ideas and actions to strengthen a collective response. The large turnout demonstrated the high levels of motivation to work more collectively across the city.

Across this work we are noticing a few trends:

  • The cost-of-living crisis cannot be solved at the individual level – food banks, personal finance advice, low-interest loans for travel passes, and even home insulation are all things that will help people to live in the current context but won’t change the context. They are useful and important, but they are a response to the presenting problem – not an attempt to shift its causes.
  • Local collective action – the specific drivers and experiences of the cost-of-living crisis vary by geographic region but also industry, demographics, and a whole host of other variables. Consequently, responses need to be equally varied.

    For example, in Cumbria, a rural area in the north of England, there is a lot of available employment but the cost of transport is a significant barrier to people accessing it. The current (government-funded) experiment to cap bus prices at a flat £2 has more than halved the cost of bus transport in the region and opened up employment opportunities. 

    For an even more innovative (and artistic) attempt to take a collective response check out Power, a project to get a street in London to become its own green power station. The Power project is a recognition that the incentives for individuals to invest in things like solar panels just don’t stack up. On top of this there are significant barriers for individuals including finding suppliers, dealing with planning permissions, having the upfront cash to invest. By taking a collective approach the logistics and the financial incentives are shifted and a sense of belonging and community is created.

Let’s look to the long term

 

The cost-of-living crisis is a symptom of an underlying system driven (in part) by a dependency on carbon-based energy. We know that we need to change this.

As the cost-of-living crisis stimulates us to change the way we do things – like how we build our homes, use transport, the food we eat, the energy we consume, the products we reuse (or never use) – let’s make these changes not just to get us through this storm but to help us adapt and move towards a more sustainable and even regenerative future.

Join our community of system change leaders.

To learn more about Systemcraft, our approach to complex change, and how to use it in your work – sign up for our online course.

Photo by Sarah Agnew on Unsplash

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Systemcraft in action: Fighting institutional sexism within the Met Police

Why things needed to change

a collaboration with The Forward Institute 

In September 2021, it was reported that more than 750 police employees had faced allegations of sexual misconduct since the year 2010, with only 83 having been dismissed. Following that, 50 investigators were brought in to review around 300 cases where allegations had been made against Met officers.

With its toxic history, it’s no wonder that when Tara McGovern first joined the Metropolitan Police Service, commonly known as the Met, over 25 years ago, she admits that women were poorly treated and often the victims of inappropriate behaviour and misconduct. Throughout her career, she felt, however, that things were progressing for the better – and then came the high-profile murder of Sarah Everard in March 2021.

When it was discovered that her attacker was a then-serving police officer, it was one case out of many that sparked national outrage and called for urgent action to tackle violence against women. However, for McGovern and many of her co-workers, the shock and anger hit even closer to home.

The feelings of betrayal were further compounded by colleagues who denied there was an underlying systemic misogyny problem within the organisation to begin with.

The series of events following the poor way in which Everard’s case was handled ultimately drove McGovern to set up the Network of Women and later, with the help and collaboration of the Forward Institute, Operation Signa, a project that worked to capture the experiences of women within the Met and use these stories to educate others and create change.

They collected stories, anonymised them, and then shared them with the entire 45,000-large organisation. They also created a Signa app for training purposes

Systemcraft in action

Systemcraft helps answer the question, ‘So what do we do next?’. At this point, the problem was clear to McGovern, but she needed practical tools to achieve positive change. At that time, she was part of the Forward Institute’s Responsible Leadership programme where Wasafiri’s Kate Simpson was sharing Systemcraft.

“I’ve tried to bring about change in the past that hasn’t landed, and Kate opened my eyes to looking at this in a different way including by asking “what are the blockers of this change?”

Three key learnings:

  1. Identify your blockers early on – In hindsight, McGovern wished she had taken the time to really consider what the blockers would be earlier on. She would ask questions like ‘who has the most to lose from this change? Who could this change negatively impact?’ sooner.
  2. Change is collective – The potential to change systems depends on our ability to work collectively. From her Deputy Commissioner to volunteers and sponsors, to the brave women who came forward to have their stories documented and all the way to institutions such as the Forward Institute, McGovern built coalitions along the way that helped her achieve the change she sought.
  3. Make it matter – McGovern tapped into an important dimension of transformation and that is, she made the issue matter to those who did not see the problem. She forged an inclusive movement championing a transformation and through storytelling and frank dialogue, she connected emotionally with people’s concerns and lived realities. “Once people became part of the solution, they could see the positive impact my work was having and wanted to do more.”

The outcome

Since Operation Signa launched in 2021, Signa training is mandated for all Met officers and staff. Sexism and sexual harassment are now openly discussed. In this environment, there has been an increase in women reporting harassment. There is now a special unit that deals just with internal complaints of this nature.

As part of her new role as Head of Professional Standards at the Met, McGoven is part of the key team helping change the wider culture. “I would tell others who are trying to bring about change to get their heads around Systemcraft, as this has really explained change management to me in a way nothing else has.”

Hers is a brilliant story of how Systemcraft is equipping leaders and organisations with the skills and tools to drive system change at scale. In this case, creating systemic change to deal with the complex, murky problems of sexism within the Met.

To read more about Tara’s story and the work of the Forward Institute read her ‘Story of Change‘ 

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Systemcraft in action with youth at risk of radicalisation at the coast of Kenya

The Systemcraft Institute is hosted by Wasafiri and is a community and education platform that helps leaders and practitioners bring an applied systems-based approach to change. Through the Institute we offer courses, workshops, tools and share stories of system change work.

In the first in a series of our Systemcraft stories that we hope to share with you on this blog, Kate Simpson – Director of the Systemcraft Institute and former Wasafiri Managing Director – talks with Aisha Aden about her work with young people in the coastal region of Kenya who are at risk of radicalisation. She explains how she has used Systemcraft in her work.

Look out for more videos in this series but in the meantime, read a brief introduction to Systemcraft and take a look at the Five dimensions for change.

Photo by Zeynep Gökalp on Unsplash

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Talk is commonplace of how systems approaches can solve complex problems. But how might it help leaders make real world decisions? How might it help leaders like you?